Be the front line of our brand experience while helping financial professionals launch and grow their digital presence.
About FMG
FMG is the #1 all-in-one digital marketing platform for financial advisors, insurance agents, and enterprises. With over 40,000 clients, we empower professionals to scale their businesses through compliant, growth-driven marketing solutions. Our intuitive platform manages websites, email, social media, blogs, video, events, and more—all from one place.
Consistently ranked #1 in customer satisfaction in the T3 Software Survey Report, FMG helps advisors stay ahead of industry trends and effectively implement best practices.
We’re a thriving global team of 450+ employees, committed to innovation, collaboration, and work-life balance. Named a USA Top Workplace for three years in a row (2023–2025), FMG is a place where A+ players grow, contribute, and feel valued.
Schedule & Compensation
- Full-time, remote position (must reside in an eligible US state*)
- $17.00/hour, with opportunity for monthly bonus based on performance metrics
- Standard business hours, with flexibility based on project load
Responsibilities
- Communicate clearly and professionally with clients via phone, email, and video conferencing.
- Collaborate with subscribers to build their websites using FMG’s proprietary CMS.
- Manage a workload of 30+ projects while keeping subscribers on schedule.
- Notate all progress in HubSpot (CRM).
- Partner with internal teams (Fulfillment, Domains, Copywriting, Front-End Development) to launch client websites.
- Set proper expectations with subscribers throughout the setup process.
- Adapt communication style to meet the needs of a wide range of customers, from highly engaged to hands-off.
Requirements
- 1+ year of customer service or support experience.
- Strong communication skills (verbal and written).
- Highly organized and self-driven.
- Excellent time management and multitasking ability.
- Access to a private, distraction-free workspace and reliable internet (5 Mbps down / 3 Mbps up).
- Tech-savvy and able to learn new systems quickly.
- An eye for design and ability to advise clients on visual layout.
Preferred
- Project management experience.
- Interest or exposure to HTML/CSS.
Benefits
- Competitive compensation with performance bonuses.
- Generous PTO, vacation, parental, and bereavement leave.
- Paid holiday schedule, including a full week off for Winter Holiday Shutdown.
- Medical, dental, and vision coverage with $0 telehealth co-pay.
- Company-paid life insurance, AD&D, short- and long-term disability.
- 401(k) with immediate matching and full vesting.
- HSA with employer contributions & FSA options.
- Internet and gym reimbursement.
- On-demand pay access with same-day deposit.
- Home office equipment provided.
- Regular employee events (virtual & in-person) + FMG swag.
Eligibility Note
Applicants must reside in one of the following states: Alabama, Arizona, Arkansas, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Maine, Michigan, Minnesota, Missouri, New Mexico, New Hampshire, North Carolina, Ohio, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, or Wisconsin.
At FMG, we celebrate diversity and inclusion. We welcome applicants from all backgrounds and are proud to be an equal-opportunity employer.
Happy Hunting,
~Two Chicks…