About the Role
Title: Customer Support – Phones, Tickets (4562)
Location: Remote – USA
Category: New Mods
Job Description:
ModSquad has partnered with multiple top-tier brands/clients across the globe and we need the best of the best in Customer Support!
Do you have Customer Support background?
Do you enjoy work-from-home and flexible schedules?
ModSquad is seeking Mod Contractors to join our network!
If you want the chance to work gigs on the coolest of client projects…then ModSquad is the place for you!! Our clients are strictly Top Tier whose product offerings and services are hip, contemporary, and very current. You will instantly know who they are and very likely use them yourselves. Their customers expect the best service and support and that’s where we come in.
Our Mods bring super skills, a positive attitude, and a great vibe to project work every day. Mods assist and guide customers to the right answers, solve concerns and are the GPS for customers to understand and optimize the best use of a client’s product or services. Project gigs are available now and more are on the horizon.
Project Hours (all times Pacific):
Mon- Friday: 5am-7pm
Sat: 7am – 7pm
Sun: – 7am- 6pm
**MUST BE AVAILABLE ON WEEKENDS**
Hourly Rate:
To be discussed in the interview phase
Commitment:
90 days (as needed)
20 hours per week
Language:
English
What We Are Looking For:
- Customer service oriented mods
- Ability to follow a written workflow
- Available weekdays and weekends
- Has a friendly tone (a must!)
- Willingness to adjust for feedback and help the team
- Somebody who needs to take shifts whenever the project is in need of people
WorkSpace Requirements:
- Dedicated laptop or desktop computer with Windows 10 or above
- Quality headset
- Quiet workspace to take calls
- Willingness to install MSQ security software and 2FA app on the phone