Turn your SaaS customer support expertise into a mission-driven role helping expand access to cutting-edge medical technology.
About AcuityMD
AcuityMD is a software and data platform that accelerates access to medical devices by helping MedTech companies bring new products to physicians more effectively. Backed by Benchmark, Redpoint, and Ajax Health, we partner with Fortune 500 companies and growth-stage innovators to improve patient care through data-driven insights and technology adoption.
Schedule
- Full-time position
- Remote (must be based in the Eastern Time Zone)
- Flexible hours with collaborative team support
What You’ll Do
- Triage and resolve customer issues via live chat, email, and Zoom
- Collaborate with internal teams to troubleshoot workflows and resolve root causes
- Contribute to the internal knowledge base and help center articles
- Remain calm under pressure while delivering top-tier service
- Proactively identify process improvements
What You Need
- 2+ years of SaaS customer support experience
- Excellent verbal, written, and active listening skills
- Familiarity with tools like Zendesk, Jira, Hubspot, and Google Suite
- Strong time management, prioritization, and independent work skills
- Empathy, urgency, and humility in customer interactions
Nice to Have
- Experience in MedTech or healthcare industries
- Customer advocacy program experience
Benefits
- Salary range: $55,000–$75,000 plus equity opportunities
- 100% paid health, dental, and vision coverage (75% for dependents)
- Flexible PTO and paid holidays
- $1,000 home office stipend + WiFi reimbursement
- Paid parental leave (6–12 weeks)
- Ongoing learning budget and optional team retreats
- 401(k) with competitive match
- Career growth in a high-growth SaaS + MedTech startup
Be part of a company shaping the future of patient care while growing your career in a supportive, mission-driven environment.
Happy Hunting,
~Two Chicks…