Join Inspira Financial and make a direct impact helping individuals and businesses thrive by simplifying the health and wealth journey through exceptional customer support.
About Inspira Financial
Inspira Financial is a people-centric and client-obsessed organization committed to helping businesses and individuals plan, save, and thrive today, tomorrow, and into retirement. By focusing on innovation and integrity, Inspira simplifies complex health and financial systems, creating better outcomes for customers nationwide.
Schedule
- Location: Fully Remote (Must reside in approved states: AL, AZ, FL, GA, IA, IL, IN, MI, MN, MO, NC, NE, PA, SC, TN, TX, UT, VA, WV)
- Position Type: Full-time
- Training Start Date: September 22, 2025
- Training Schedule:
- 9 a.m. – 5:30 p.m. ET (Paid training; mandatory attendance)
- Duration: 4–5 weeks
- Must pass final exam with an 85% score to continue in the role
- Regular Schedule:
- 11:30 a.m. – 8 p.m. ET (some Saturdays required)
- Equipment Provided: Laptop, monitors, docking station, headset, keyboard, and mouse
- Internet Requirements: Wired Ethernet connection required; 100 Mbps download / 20 Mbps upload minimum
What You’ll Do
- Provide friendly, efficient support to accountholders regarding Flexible Spending Accounts (FSA), Health Savings Accounts (HSA), COBRA, and other reimbursement benefits.
- Explain account details, policies, and benefits to maximize customer understanding and satisfaction.
- Assist accountholders with navigating online portals, tools, and apps for balance checks, claims, and submissions.
- Troubleshoot account issues and resolve member concerns independently, de-escalating where needed.
- Handle inbound calls, and after training, cross-train into other channels like chat, email, or text as required.
- Protect sensitive member information while complying with company and industry privacy standards.
- Meet daily KPIs and maintain productivity across approximately 50 calls per day.
What You Need
- 2+ years of customer service experience (call center preferred).
- Experience working in a remote environment with set performance metrics.
- Comfortable handling high call volumes while maintaining professionalism and empathy.
- Proficient with Windows Office programs and comfortable navigating digital workflows.
- Strong problem-solving skills and attention to detail.
- Excellent communication skills — written and verbal.
- Ability to work Saturdays and overtime when needed.
Preferred Skills:
- Knowledge of medical and reimbursement terminology.
- Prior experience in health benefits or insurance environments.
Pay & Benefits
- Pay: $18.50/hour (non-negotiable)
- Comprehensive benefits package including:
- Health, vision, and dental coverage
- 401(k) plan with company match
- Paid holidays and PTO
- Fully paid parental leave
- Employee Assistance Program (EAP)
- Ongoing career development opportunities
Why Work at Inspira Financial
- People-focused culture with strong support systems
- Comprehensive onboarding and paid training
- Opportunities for long-term career growth
- Inclusive work environment built on innovation and integrity
Start your journey helping individuals maximize their healthcare benefits while working in a collaborative, supportive environment.
Happy Hunting,
~Two Chicks…