Step into a leadership role where you’ll support call center agents, handle escalated issues, and ensure outstanding service for members and providers. Acentra Health is hiring a Lead Call Center Representative to guide team performance and resolve complex customer inquiries with accuracy and care.
About Acentra Health
Acentra Health empowers better health outcomes through technology, services, and clinical expertise. We partner with state and federal agencies, providers, and employers to redefine healthcare expectations—improving access, efficiency, and results nationwide. Guided by our mission to Lead the Way, we’re a team of innovators, clinicians, and problem-solvers dedicated to making healthcare work better.
Schedule
- Full-time, remote role (must reside within driving distance of El Paso, TX or Tallahassee, FL)
- Monday–Friday, shifts assigned between 8:00 AM – 8:00 PM ET
Pay & Benefits
- $19.00/hour
- Comprehensive health plans (medical, dental, vision)
- Paid time off and holidays
- Retirement savings plan
- Wellness programs and employee assistance
- Tuition/educational assistance
- Corporate discounts
What You’ll Do
- Handle escalated customer calls, emails, and inquiries with professionalism and care
- Support call center agents during live calls, providing guidance on issue resolution
- Research and resolve complex grievances, appeals, and claim-related issues
- Document all interactions accurately while maintaining confidentiality and HIPAA compliance
- Communicate eligibility, benefits, services, and claim status clearly to callers
- Provide feedback to leadership on training needs and knowledge gaps
- Assist in building a high-performance team culture through coaching and support
What You Need
- High school diploma or GED
- At least 2 years of call center experience
- Proficiency with Microsoft Word, PowerPoint, and general computer applications
- Must reside within driving distance of El Paso, TX or Tallahassee, FL
Preferred
- Strong verbal/written communication and attention to detail
- Ability to manage time independently and effectively
At Acentra Health, you’ll do meaningful work that directly improves people’s lives. This is your chance to grow your career in a supportive environment while leading a team that drives better healthcare outcomes.
Happy Hunting,
~Two Chicks…