Help shape the customer journey for a luxury brand while working fully remote.
About SupportYourApp
SupportYourApp is a global Support-as-a-Service provider offering secure technical, customer support, and CX services to tech companies worldwide. Since 2010, we’ve partnered with clients in 30+ countries, supporting them in 60+ languages. With 8 hubs around the globe, we’ve built an industry-leading reputation for premium outsourced customer support—powered by a diverse, people-first team culture.
Schedule
- Fixed shifts: 5 days per week, 4 PM – 12 AM CET
- Remote role based in Morocco
Responsibilities
- Contact submitted leads to confirm their interest
- Forward qualified inquiries to the correct retailer or partner
- Accurately update and categorize leads in internal systems
- Safely handle sensitive customer information
- Apply best practices for customer satisfaction and lead nurturing
- Maintain product and service knowledge to support accurate communication
Requirements
- Fluent in German and English (C1 level written and spoken required)
- Previous experience in Customer Service or Marketing
- Hands-on experience with lead communication and follow-up
- Excellent attention to detail and organizational skills
- Strong administrative skills with a positive, responsible attitude
- Personal laptop/computer (minimum 8GB RAM) with a stable internet connection (50 Mbps download / 40 Mbps upload)
Preferred Skills
- Prior experience working with a luxury brand
Benefits
- Competitive USD-based compensation
- Fully remote work opportunity
- Paid intensive training and probation period
- Performance bonuses and referral rewards
- Inclusive, multicultural work environment
- Work-life balance supported by responsive management
- Long-term professional growth with development opportunities
Why Join SupportYourApp?
- Diverse, international team of like-minded professionals
- Creative, flexible work culture and unique art-office hubs
- Opportunities to work with globally recognized brands
- Exciting company events and team-building activities
- Career advancement—most of our managers were promoted internally
SupportYourApp is proud to be an Equal Opportunity Employer. We welcome applicants from all backgrounds and experiences and do not discriminate on the basis of race, gender, age, disability, sexual orientation, religion, or any other legally protected status.
Happy Hunting,
~Two Chicks…