Help people living with chronic conditions access the care and resources they need every day.
About Wellth
Wellth is a fast-growing digital health company headquartered in Los Angeles. We use behavioral economics, habit science, and technology to improve the health of underserved populations, including Medicare and Medicaid members. By driving lasting behavior change, Wellth reduces hospitalizations and improves quality of life for patients with chronic conditions. Our programs have delivered measurable results with major insurers and health systems, and we are rapidly scaling nationwide.
Schedule
- Remote position (Los Angeles preferred, but not required)
- Full-time role with flexible working arrangements
- Must be bilingual (English/Spanish)
What You’ll Do
- Serve as a trusted guide for Wellth members, answering questions about the Wellth Rewards program and resolving app/technical issues
- Assist members in accessing healthcare services: locating providers, scheduling appointments, and arranging follow-up care
- Connect members with resources available through their health plan (e.g., prescription delivery, blood pressure monitors, transportation)
- Re-engage members who are struggling with adherence or app check-ins
- Advocate on behalf of members by clarifying their benefits and available resources
- Communicate across phone, text, and email with empathy and clarity
- Escalate complex issues through proper channels
- Provide feedback to improve member engagement strategies
What You Need
- High school diploma or equivalent
- Bilingual: English/Spanish required
- Prior experience in customer service, healthcare navigation, or health insurance support
- Strong communication, critical thinking, and organizational skills
- Tech-savvy and comfortable learning new systems quickly
- Experience working with diverse or underserved populations is a plus
Compensation
- Base pay: $22–$28 per hour (USD), depending on experience
Benefits
- Flexible remote-first culture with optional in-person workspace in Marina Del Rey
- Paid time off and generous parental leave program
- Health, dental, and vision insurance plus FSA/HSA options
- Competitive salary with commission opportunities
- Supportive and mission-driven team culture
- The opportunity to make a measurable impact on healthcare for underserved communities
Make a difference in people’s lives by helping them remove barriers to care and successfully manage their health.
Happy Hunting,
~Two Chicks…