Location: Remote, United States
Employment Type: Full-Time
Hourly Rate: $14–$16/hour + Benefits + Training Bonus
About Advantmed
Founded in 2005 and based in Orange County, California, Advantmed, LLC is a healthcare information management company that helps health plans, managed care organizations, and life insurance companies optimize revenue and improve quality outcomes. Advantmed partners with these organizations to deliver the unique combination of capabilities needed to meet their objectives, including:
- Risk analytics
- NCQA-certified HEDIS® software
- Medical record retrieval and abstraction
- Risk adjustment coding
- Provider education
Benefits
- Paid Time Off (PTO)
- Health, dental, and vision insurance
- Group life insurance
- Short-term and long-term disability insurance
Schedule
- Hours: 10 AM – 7 PM PST (includes one-hour break; schedule may vary by business needs)
- Must be flexible to work within hours of 6 AM – 6 PM PST, Monday–Friday, with possible Saturday hours
Requirements to Apply
- Must be eligible to work in the United States
- Must use a Windows-based desktop or laptop with video calling capabilities
- Must be available to attend meetings on camera as required
Executive Summary
The ideal candidate will:
- Have 2+ years of call center experience in a target-driven environment
- Possess outbound sales experience (a plus)
- Show strong communication skills with clear diction and a confident, friendly phone presence
- Manage time well, multitask effectively, and work comfortably in a fast-paced, high-pressure environment
- Be eager to learn and grow, with a proactive, “go-getter” mindset
Key Responsibilities
- Handle inbound and outbound calls to schedule no-cost In-Home Health Assessments for members
- Respond efficiently and accurately to callers, addressing questions, concerns, or complaints
- Explain solutions and ensure members feel supported and valued
- Actively listen to callers, confirm or clarify information, and de-escalate upset customers
- Build lasting customer relationships based on trust and reliability
- Use call center software, databases, scripts, and tools appropriately
- Meet or exceed call center performance metrics while delivering excellent customer service
- Recommend products or services that better meet customer needs
- Participate in training and learning opportunities to expand knowledge
- Follow company policies, procedures, and protocols
- Complete additional ad-hoc tasks as assigned by the Call Center Supervisor
Skills & Qualifications
- Outgoing, customer-friendly personality with a sales-oriented approach
- Strong communication and active listening skills
- Ability to multitask on systems while speaking with customers
- Customer service experience strongly preferred
- Ability to collaborate and thrive in a team environment
- Proficiency with MS Office and data entry software
- Typing speed of at least 40 WPM (60 WPM preferred)
- Strong time management, decision-making, and problem-solving skills
- Ability to demonstrate empathy and diplomacy with customers
- High standards of honesty, integrity, and reliability
- Excellent attendance and consistent work record
This role requires professionalism, adaptability, and the ability to balance customer empathy with performance goals. It’s a great opportunity to grow within a healthcare-focused organization while helping members access vital health services.