Job Description
Tech Support Representative (100% Remote in Wyoming)
Cheyenne, WY, US, 82009
Description:
Up to $19/HR
Are you a tech savvy problem solver with excellent communication skills? We are hiring Tech Customer Support Associates, who will handle incoming service calls from customers who need help trouble shooting issues with device/service, identify outages, answer questions on bill/plans, technical support, and more. This full-time role is 100% remote and offers paid training, health benefits for you & your family, opportunity for professional growth, and many more employer perks. You must possess a positive personality with a desire to understand concerns, build trust, and position solutions with every customer. Interested? APPLY TODAY!
RESPONSIBILITIES:
- Actively Listen to Customers and ask Questions to Diagnose Problems
- Provide Information About Their Current Plans & Products
- Identify & Position new Solutions That Align with their Needs
- Navigate Through Multiple Computer Applications with Speed & Accuracy
WORK AT HOME REQUIREMENTS:
- High Speed Internet With At Least 10 Mbps Download Speed (No Satellite)
- Must Live in: WY to apply to this requisition (If you live in AL, AR, FL, GA, ID, IN, KY, MS, NC, OK, SC, TX, UT, or VA, please find the same opportunity under those state specific requisitions to apply.)
- Quiet, Secured Workspace
- A USB Wired Headset with Noise Canceling Microphone
- Equipment Provided
ADDITIONAL REQUIREMENTS:
- 18+ Years & High School Diploma/GED
- Customer Focused Personality and a Desire to Help People
- High Computer Proficiency and Overall Technical Knowledge
- Professional Positive Attitude & Courteous Telephone Etiquette
- Must be willing to work 1 weekend day (Saturday or Sunday)
BENEFITS & PERKS:
- Up to $19/hour ($15/hour plus $1-$4/hour in incentives)
- Overtime Available
- Access Up To 50% Of Your Pay Immediately After Your Shift
- Health Insurance (Medical, Dental, Vision) & Other Benefits
- Pet Insurance
- Paid, Virtual Training
- Flexible, Remote Work Environment
- Opportunity for Professional Development