Join Mitratech’s global team and help clients navigate HR and compliance software during ACA reporting season. In this temporary role, you’ll provide empathetic, responsive support to clients, ensuring they can fully leverage Mitratech’s solutions.
About Mitratech
Mitratech is a global leader in Legal, Risk, Compliance, and HR software solutions. With a culture that blends entrepreneurial spirit and enterprise investment, Mitratech empowers its teams to work on cutting-edge technologies while moving quickly to deliver value. The company thrives on diversity, innovation, and collaboration, creating an inclusive environment where every employee can excel.
Schedule
- Remote – United States
- Temporary, full-time role (non-exempt)
- Duration: October 2025 – April 2026
- No benefits included
- $20/hour, fully remote, no travel required
What You’ll Do
- Serve as the first point of contact for clients, providing support via phone, email, and chat.
- Troubleshoot and resolve technical issues with a focus on SaaS and compliance software.
- Guide clients through ACA reporting and platform features.
- Educate and empower clients with clear solutions and best practices.
- Document support cases and share insights to improve customer experience.
- Collaborate with cross-functional teams to resolve client issues and advocate for customer needs.
- Stay up to date on product updates, industry trends, and compliance requirements.
What You Need
- Experience in technical or customer support, ideally in SaaS or business software.
- Strong problem-solving skills with the ability to simplify complex issues.
- Excellent written and verbal communication skills.
- Familiarity with ticketing and CRM systems (Zendesk, Freshdesk, Salesforce).
- Ability to manage multiple requests while maintaining quality support.
- Team-oriented mindset with the ability to work independently.
- Knowledge of data privacy regulations (GDPR, HIPAA) a plus.
- Bachelor’s degree or equivalent experience in customer support or a related field.
Why Join Mitratech
- Opportunity to work with a global, inclusive, and innovative team.
- Gain hands-on experience during ACA reporting season.
- Play a critical role in supporting clients’ compliance needs.
- Contribute to a mission-driven company recognized for diversity and inclusion.
Bring your energy, problem-solving skills, and customer-first mindset to Mitratech.
Support clients. Solve challenges. Strengthen compliance.
Happy Hunting,
~Two Chicks…