Join Brooks Running and be part of a team that creates world-class runner experiences during our busiest season. Help runners feel supported, valued, and inspired — in true Run Happy fashion.
About Brooks Running
At Brooks, we believe movement is the key to feeling more alive. Our mission is to design gear and experiences that bring joy to every step, whether it’s crossing a finish line or finding the right headspace. Our values—Runner First, Word is Bond, Champion Heart, There is No “I” in Run, Keep Moving—drive our culture of creativity, innovation, and collaboration. We welcome everyone who wants to inspire others through the power of movement.
Schedule
- Temporary, full-time role (October 13, 2025 – February 13, 2026)
- 40 hours per week
- Must be available between 6:00 a.m.–5:00 p.m. PT, Sunday–Friday, including some holidays
- Virtual training required: Monday–Friday, 8:00 a.m.–5:00 p.m. PT during the first week
What You’ll Do
- Provide world-class customer support via phone, email, chat, social media, and text
- Answer customer questions with positivity, empathy, and expert product knowledge
- Assist with orders: placing, tracking, returns, and resolving issues
- Support Brooks’ product guarantee by evaluating product concerns and providing solutions
- Identify and report recurring customer experience issues to leadership
- Manage multiple systems to troubleshoot problems and research solutions
- Recognize and escalate potential fraudulent transactions
- Assist cross-functional teams with website, marketing, retail, and event support
- Ensure every customer interaction ends with delight
What You Need
- Availability for the full assignment period (Oct 13, 2025 – Feb 13, 2026)
- Associate degree or 1+ years of customer service experience (contact center or specialty run experience a plus)
- Computer proficiency: Word, Excel, Outlook, Social Media
- Strong typing skills (60 wpm), spelling, and grammar accuracy
- Excellent communication skills—both written and verbal
- Ability to thrive in a fast-paced environment, manage competing priorities, and stay positive under pressure
- Strong problem-solving skills, with the ability to provide creative solutions
- Interpersonal skills that build trust and inspire loyal customer relationships
- Passion for running, movement, and embodying the Brooks values
Compensation
- Hourly wage: $18.79 – $20.10, depending on U.S. location
- Seattle HQ hybrid employees: $21.50/hour (3 days per week onsite)
Benefits
- Health: Medical, dental, vision, life, AD&D, and disability insurance
- Savings: HSA with employer contribution, FSA, and 401(k) match
- Time Off: Up to 5 weeks of PTO, 11 holidays, sick leave, and parental leave
- Annual bonus eligibility based on company performance
- Perks: Product discounts, home office stipend, fitness discounts, volunteer programs, donation matching, and employee recognition initiatives
At Brooks, we celebrate diversity, equity, and inclusion. We encourage applicants from all backgrounds and are proud to be an equal-opportunity employer.
Make every customer interaction a Run Happy moment.
Happy Hunting,
~Two Chicks…