Bring your passion for service and running culture to a team that creates joyful, world-class customer experiences.
About Brooks Running
At Brooks, we believe movement is the key to feeling more alive. We design gear and experiences that help people find their “Run Happy” place—whether that’s a headspace, a feeling, or a finish line. Our culture thrives on collaboration, creativity, innovation, and living our brand values: Runner First, Word is Bond, Champion Heart, There is No “I” in Run, and Keep Moving.
Schedule
- Temporary, full-time role
- October 13, 2025 – February 13, 2026
- Required training: October 13–17, 8am–5pm PT
- Must be available to work 40 hours/week, between 6am–5pm PT, Sunday–Friday, including some holidays
What You’ll Do
- Respond to customer inquiries via phone, email, chat, social media, and text.
- Deliver expert product knowledge and act as a brand ambassador.
- Process orders, returns, exchanges, and troubleshoot issues.
- Track and report recurring customer issues for continuous improvement.
- Provide timely, empathetic solutions and de-escalate frustrated customers.
- Support cross-functional teams with customer-focused solutions.
- Identify and escalate potential fraudulent web transactions.
- Maintain detailed, accurate records and manage multiple systems simultaneously.
What You Need
- Associate degree or 1+ years of customer service experience (contact center or specialty run experience a plus).
- Computer proficiency: Word, Excel, Outlook, social media.
- Typing speed of 60+ WPM with strong spelling/grammar skills.
- Excellent verbal/written communication and active listening skills.
- Ability to stay positive and prioritize in a fast-paced environment.
- Strong attention to detail, organization, and problem-solving skills.
- Ability to work independently and collaboratively.
- Empathy for runners and alignment with Brooks values.
Compensation
- Hourly range: $18.79–$20.10 (location-based)
- $21.50/hr for employees based at Seattle HQ (hybrid schedule required)
Benefits & Perks
- Medical, dental, vision, life, AD&D, disability, HSA/FSA, family & fertility assistance
- 401(k) with company match
- Generous paid time off, 11 holidays, parental leave, and sick time
- Annual performance bonus eligibility
- Product discounts, fitness perks, volunteer/donation benefits
- Home office stipend and employee recognition programs
At Brooks, we celebrate diversity and inclusion. We welcome applicants from all backgrounds, identities, and experiences, and are proud to be an Equal Opportunity Employer.
Happy Hunting,
~Two Chicks…