(Remote – EMEA & Americas Support, Based in Kuala Lumpur, Malaysia)
🧾 About the Role
Join Mintel, the world’s leading market intelligence agency, as a Client Success Executive supporting global clients across EMEA and the Americas. From fast answers to deep insights, you’ll help some of the world’s most influential B2B brands make better decisions by delivering top-tier client support, insightful analysis, and subscription engagement services.
This is a remote-friendly role based in Malaysia with working hours from 1:00 PM to 9:30 PM MYT.
✅ Position Highlights
• 💼 Employment Type: Full-Time
• 🌍 Location: Kuala Lumpur, Malaysia (Remote/Hybrid)
• ⏰ Working Hours: 1:00 PM – 9:30 PM (Support EMEA & Americas)
• 💰 Competitive pay & generous PTO
• 🎉 Birthday leave, volunteering time off, and company-wide social events
• 🧘♂️ Mental wellness benefits + Modern Health access
📋 What You’ll Own
• Respond to ad-hoc client research requests and inquiries using Mintel tools
• Deliver recurring, customized email newsletters with relevant market insights
• Support Client Success Managers with usage reporting and engagement support
• Resolve access and subscription issues alongside the global Client Support team
• Represent Mintel as a knowledgeable, friendly, and reliable product expert
🎯 Must-Have Traits
• Strong data and insights acumen with comfort in Excel (pivot tables, VLOOKUPs, etc.)
• Experience with SaaS platforms (Mixpanel, Salesforce, etc.)
• Excellent written and verbal communication in English
• Detail-oriented, highly organized, and quality-focused
• Self-motivated, solution-driven, and collaborative
• Comfortable handling multiple client accounts and deadlines
• Curious mindset and strong client service instincts
💻 Remote Requirements
• Tech-savvy with quick adaptability to digital tools and workflows
• Reliable internet connection and a distraction-free home setup (if remote)
• Able to operate with minimal supervision and communicate proactively across time zones
💡 Why It’s a Win for Remote Job Seekers
• 🌐 Join a global leader in consumer intelligence
• 🧠 Learn and grow through exposure to multiple industries and clients
• 👩💻 Embrace a hybrid/remote model with a collaborative, inclusive culture
• 🎂 Get your birthday off + extra PTO for volunteering
• ❤️ Supportive of mental health, wellness, and professional development
✍️ Call to Action
If you’re naturally curious, client-obsessed, and hungry to work at the intersection of data, insights, and global engagement—this is your moment. Apply now and be part of a company that empowers businesses and people to grow, every day.