(Remote – Spain)
🧾 About the Role
dLocal is on a mission to power global commerce by connecting the world’s biggest brands to emerging markets. As an Operations Support Associate – Payins, you’ll join a team responsible for ensuring smooth daily transaction flows across multiple geographies. You’ll handle critical back-office payment processes, work across departments, and support merchant success at scale.
This role is remote and based in Spain, with collaboration across EMEA and APAC regions.
✅ Position Highlights
• 🌍 Location: Remote (Spain-based)
• 📊 Department: Operations Support – Payins
• 🕒 Schedule: Flexible hours, performance-driven
• 🌐 Global Reach: Collaborate across 40+ emerging markets
📋 What You’ll Own
• Process payments received across international markets
• Complete daily routines and manual pay-ins within set deadlines
• Analyze reports, conversion rates, and performance by processor
• Flag and troubleshoot operational or technical issues across departments
• Maintain service levels and prioritize tasks by urgency
• Support merchant and end-user claims with detailed analysis
• Partner cross-functionally with IT, Ops, and Incident Management
• Contribute to the Payins team’s execution and compliance initiatives
🎯 Must-Have Traits
• 1+ years of admin/back office experience (multicultural team experience a plus)
• Bachelor’s degree (completed or in progress) in Administration or related field
• Fluent in English and Spanish
• Advanced Excel skills—comfortable with large data sets
• Sharp attention to detail and strong analytical thinking
• Proactive, adaptable, and highly organized
• Clear communicator and problem-solver under pressure
💻 Remote Requirements
• Based in Spain with reliable internet access
• Available to collaborate across APAC and EMEA time zones
💡 Why It’s a Win for Global Ops Pros
• Join a remote-first fintech unicorn changing the payment game in 40+ countries
• Collaborate with 1000+ teammates from 30+ nationalities
• Flexibility to work from anywhere or at a dLocal office
• Access to language courses, Coursera, and global coworking trips (dLocal Houses)
• Competitive compensation and monthly social budget
• Be part of something bigger—your work directly impacts millions of people worldwide
✍️ Call to Action
Ready to help the biggest brands move money effortlessly across borders? Apply now to join dLocal’s mission and redefine what’s possible in emerging markets.