Deliver compassionate, first-call resolution support for patients navigating healthcare billing, insurance, and account questions.
About R1
R1 is the leading provider of technology-driven solutions that transform the patient experience and improve the financial performance of hospitals, health systems, and medical groups. We combine a global workforce of revenue cycle professionals with advanced analytics, AI, and intelligent automation to create better outcomes for patients and providers. Headquartered near Salt Lake City, Utah, R1 employs more than 29,000 people globally.
Schedule
- Full-time
- 100% remote (U.S.-based role)
Responsibilities
- Deliver a high-quality patient experience through inbound and outbound call resolution, with a focus on first-call resolution.
- Manage patient inquiries via multiple communication channels (phone, email, chat) using EMR systems such as Epic, Cerner, Meditech, or similar.
- Review and interpret patient statements, explanations of benefits, balances, and payment plan options.
- Assist patients with updating information, setting up payment plans, and addressing insurance-related questions.
- Apply healthcare terminology knowledge (HIPAA, CPT & ICD-10 codes, HCPCS, DRGs, referrals, authorizations).
- Research information quickly using available resources and FAQs in a fast-paced environment.
- Mentor new hires through ongoing training, probationary support, and feedback.
Requirements
- High school diploma or GED (preferred).
- Minimum of 1 year experience in a healthcare call center environment.
- Strong verbal, written, and interpersonal communication skills.
- Ability to maintain confidentiality while resolving patient concerns.
Benefits
- Pay range: $16.00 – $21.88 per hour (based on skills, experience, and location).
- Comprehensive training and professional development.
- Competitive benefits package, including:
- Medical, dental, and vision insurance
- Paid time off (PTO)
- 401k retirement savings with employer match
- Life and disability insurance
- Collaborative and growth-focused work culture.
If you’re passionate about patient care and thrive in a healthcare support role, join R1 and help improve both the patient experience and healthcare outcomes.
Happy Hunting,
~Two Chicks…